"'Your Roof's Care is Our Concern' is what NIR is all about. We work for you. We take care of your roof, keeping it viable as long as possible. When the time comes to replace your roof, we will give you the best value along with a new Roof Care Plan to care for your new roof.
We will always take good care of your roof. We know that when we do just that, we are taking good care of you! You are the reason NIR is in business and we want you to know we will always put your money to its best use."
Timothy K. Lynn President & Chief Executive Officer of NIR Roof Care, Inc. March 11, 2014
“You are a life saver. Thanks so much for your help. Vendors are always buying my lunch but I feel obligated to buy yours someday. If you need anything, let me know.”
S. D. Simon Property Group - Orland Square Mall May 29, 2014
“When I took my current position as Facilities and Maintenance Director for Centerville Properties, I found it easiest to continue using the vendors that had always been used, including the local roofing company. Big mistake! It didn’t take long for me to realize that I was constantly baby-sitting and putting in extra time to figure out what had and had not been done.
With NIR, this is never the case. I always get an immediate response and your service-technicians show up when they say they will. Once they complete the job, I am always notified of the situation and receive paperwork showing all repairs that were performed. Needless-to-say, this makes my record keeping a whole lot easier.
Watching over 24 buildings is anything but easy, but at least I know with NIR I have someone I can trust taking care of my roofs.”
R.N. Centerville Properties May 29, 2014
“For over a decade, NIR’s RoofTop Maintenance (RTM) has saved Erie House thousands of dollars. NIR’s commitment to customer service and customer satisfaction has built a loyal working relationship with our Roof Care Specialist. As a result, Erie House fully endorses NIR for its exceptional workmanship—and dedication to the community. Recently, due to the failing economy, NIR reached out to Erie House and graciously provided an in-kind donation to seal one of the roofs in dire need of repair. As a nonprofit organization dedicated to meeting the needs of the community, Erie House is grateful to NIR for responding to the organization’s needs and working with its limited budget.”
P. K. Erie Neighborhood House May 29, 2014
"I am very pleased with Mike, my Certified Roof Care Specialist. What a nice, personable gentleman. He knows what he is doing and always greets me with a friendly hello and good disposition. I am happy with Mike and NIR.”
B.W. American Society of Anesthesiologists, Park Ridge, IL May 29, 2014
“Pat, from NIR has taken care of our roofing needs for the past 15 years, performing everything from maintenance to common leak repairs, including countless improvement projects. Pat has proven to be an excellent, hard working, well qualified/recognized contractor with top roofing skills who performs his work with great care through completion.
I can state with great confidence that Pat’s roofing abilities are top-notch and there is no question that if you have a roofing need, he will resolve it accurately and professionally to your satisfaction. I have tried several other contractors in the past and I’ve yet to find anyone who can do a better job at any cost. His roofing expertise and fair rates make him and NIR an easy decision.”
D.W. Follett Library Resources, Inc. May 29, 2014
"NIR has done various roofing projects at the One East Wacker Building. NIR is currently under contract at OEW for the ongoing PM visits as a requirement to maintain the roof warranty. They were specifically chosen by the management and engineering team of OEW to oversee the asset’s roofing needs as a result of their references and overall knowledge of the industry.
I’ve found NIR to be an excellent company. Their high standard of quality is complemented by their strong focus on customer service with not only the management and ownership team of OEW but the various affiliated building general contractors, subcontractors, and engineering staff that they frequently team up with on various projects outside of the R&M Contract. NIR’s workmanship and professionalism have exceeded my expectations over the years and based on my experience as a client of NIR, I would highly recommend their services to anyone who inquired.”
L.O. CB Richard Ellis, Inc. May 29, 2014
"This letter is to recommend the work of NIR, and in particular, the work of Frank, who is assigned to the Palatine area, and maintains our roof under service contract with NIR. Frank does an excellent job of making sure that our roof is serviced regularly, and that we are aware of any potential issues. His explanations are clear and concise, and he makes sure to answer any questions that we have before leaving. He is proactive, identifying potential future problems with the roof, and makes sure that we know what our options are. He has also responded to any problems we have had with the roof promptly.
I highly recommend NIR, and in particular, Frank, for roof maintenance.”
C.R. Palatine Township Senior Citizens Council May 29, 2014
“I was compelled to write a letter based on my experiences with NIR. As an owner of a property management company, I work with a lot of vendors. I was really taken with a few things about my experience.
The sales force has a very personal touch and really cares about how to service you best. They are always quick to respond and follow through every time they say they will do something. Each building that we have contracted NIR to maintain is assigned its own repair person. This means that the same person oversees the building and is familiar with any issues and past or future repairs planned. This is a huge plus. Our repair tech also calls to give me updates on the status of problems before proceeding.
Lastly, out of all the roofing companies that we have worked with, this one is the most professional, courteous, responsible, and honest. It is a pleasure working with them!”
J.V. Sierra Realty & Management May 29, 2014
"The purpose of this letter is to inform you on what great service I receive from NIR. As you may know I’m the Building and Grounds Foreman and with this position I use many vendors to do a variety of work. NIR is a top notch company with outstanding customer service and I would recommend to anyone. Bob does an excellent and thorough job on preventive maintenance and is very good at finding potential leak locations. In the event that I do have a leak, the response time from NIR is very fast. If you or anyone of your future customers have any questions, feel free to contact me."
Ken Bolingbrook May 29, 2014
"You guys were there for me when I needed you.”
T.I. J.C. Whitney / US Autoparts May 29, 2014
"I have been a roofer for 16 years. All have been with NIR.
For the last 14 years, I have been a Certified Roof Care Specialist. Being a CRCS has given me the ability to do what I enjoy: problem solving. Many times I have created a solution other roofers have been unable to see.
“But the greatest part of my career at NIR is the relationships I have formed with many of my clients. The conversations that reach beyond the confines of a working relationship make each day interesting and enjoyable.”
Brett NIR May 29, 2014
"After spending a good chunk of change on our new roof, it was a no brainer to use your team to take care of it. Also, first Frank and now Gregg are very good to work with and are trustworthy. (I like my Roof Care Plan because) of Peace of Mind! I do not have to remember to schedule a check up and Gregg found some minor issues and repaired them before they became big problems."
J.A. Haiges Machinery May 30, 2014
"We have been working with (NIR) for about 3 years now. We have found them to be extreamely responsive to our needs. (We) are also using their roof top maintenance service which has been a huge help in prolonging the roof life for the community."
C.M. Foster/Premier Inc May 30, 2014
"We use NIR at all the retail properties we manage. NIR's expertise, quality of work, responsiveness and attention to detail have made them our preferred roofing vendor."
P.C. Colliers Int'l May 30, 2014
"Ultimately, any engineer that calls me is going to receive my whole hearted endorsement of NIR. On and off leaks have plagued Chicago Explorers Academy. Different roofing contractors were asked to inspect the roof for potential problems. ONLY NIR took the time to find EVERY problem. He gave us his word and in writing that the roof would not leak. There has not been a single drop of water since he was here. Peace of mind is what he is providing for this engineer. Thank you Jason and NIR!"
R.C. Columbia Exporers Academy May 30, 2014
"(We purchased a Roof Care Plan because of) ongoing issues and the age of our roof. We have maintenance done quarterly for a fixed rate and it's keeping the roof in good condition."
A.M. NIU Hoffman Estates May 30, 2014
"NIR has been nothing but fantastic to work with during our first six months of this relationship. I look forward to working with you more in the future."
H.H. Drake Chicago Hotel May 30, 2014
"The agreement is one of the best investments I have made. I am always reluctant to get involved in agreements like these because one of two things occur. I don't have a need to use the agreement and lose my money or when I do have a problem there is always a reason the agreement doesn't apply. With NIR this is never a problem. If I do have a concern, NIR comes out to do routine maintenance. When I have a had a problem, it takes one phone call and NIR is out within one day. I have been so pleased with the service that I have referred NIR to the other theaters in my zone."
C.W. Marcus Theaters May 30, 2014
"(A Roof Care Plan) is the most economical way to keep up with repairs on a roof that is almost 28 years old. Roof leaks are repaired on a timely basis and very seldom do they re-occur at the same spot. The service tech is very thorough and easy to work with."
T.M. Ametek May 30, 2014
"When this building was built some 19 years ago (is when we bought our Roof Care Plan.) NIR has always been the company we relied on for our service contract. They are very thorough and a very reliable company. Our Service Tech Jim takes the time to explain any and all problems and solutions to them."
T.W. ITW Paslode May 30, 2014
"We feel strongly that preventive service is worth the investment in something as important as our roof."
D.A. Caritas Inc. May 30, 2014
"I didn't purchase the (Roof Care Plan). The previous director did. However, it was in response to water leaking into the building. NIR repaired that and she decided a maintenance contract might be a good idea to prevent future problems. Knowing that problems are being found while they are small and before leaks become a real issue (is what I like most about our Roof Care Plan.) I also like the before and after photos that are taken and that they send the photos and documentation to us to keep on file. That way we can track what's happening with the roof and justify the maintenance cost to our board of trustees."
J.D. Justice Public Library May 30, 2014
"My Tech does a very thorough inspection and takes the time to do minor repairs and explain what our needs will be going forward."
D.B. Ela Area Public Library May 30, 2014
"John was professional, punctual and neat. He explained well, answered all questions, addressed all concerns and went the extra mile to b sure all was in order. We were beyond pleased and will recommend your company due to your superior employees." - Sharon B.
Sharon B October 27, 2016
"I had the very first open and non-evasive conversation with a member of NIR that left me believing someone understood my objectives and plan for our roof. I now see a path forward for a business relationship with NIR. Thank You Jason." Charles S.
Church of the Nazarene October 27, 2016
"I've been a Property Manager with Cagan Management, Wirtz, and Groupfox. Don is definitely someone I will be calling for a first or second opinion on roofing matters and bids. Super friendly and knowledgeable. He had no problem giving his opinions on how to meet my requested criteria and explaining each step of his suggestions." - Andy H.
Two Blue Property Management October 27, 2016
"I always appreciate the prompt response of your service reps. Our facility is aging (12 years on some roof areas) and we are experiencing more issues than any time in our history, so response time is really critical. Every day brings another surprise. Thanks for being there for Smith Crossing!" - Gerry S.
Smith Crossing October 27, 2016
"I would and have highly recommended NIR. Patrick has always precisely communicated an action plan for our maintenance schedule. He has always been on time and attentive to our roofing leaks goes above and beyond to inspect our roof and point out what may be an issue in the future and what also may need immediate attention. Patrick always goes above and beyond the scope of work needed. I believe he is a very valuable asset to our college and most likely your company. I have worked in the maintenance field for 25 years and Patrick is the BEST at what he does. He is a true professional, and I hope he will be a part of our roofing maintenance schedule for many years to come. Patrick is always a pleasure to work with and a valued member of our college community. WE LOVE HIM...................... :)" - Edward P
College of Lake County October 27, 2016
"Jim has been the Technician for our facility for many years, and has always provided outstanding service, above and beyond our expectations. He deserves to be recognized for excellence, which we greatly value and appreciate. Jim always takes the time to explain the situation involved, and provides additional suggestions for consideration. Jim personifies excellence in every respect ... his knowledge of our roof situation and care, sharing the findings of concern and response to the issues. He's a real PRO!Thanks so very much, Jim!" - Christina M.
Richard Wolf Medical Instruments Corp. October 27, 2016
"Raul was meticulous and detailed in understanding and explaining the potential sources of issues and solution he recommended"
June 12, 2017
"Larry was very helpful and knowledgeable. It is a pleasure working with a true tradesman. There are so many tradesmen that are just selling you a bag of garbage. Not Larry. Straight forward and follows through with what he says he is going to do to resolve any roof problems. He goes the extra mile. Great experience. Larry goes after it and gets it done. Thank you for the perfect job. Larry is a great asset to your company! Wish I had as many electricians at our company who care as much as Larry about the quality of the work performed."
Jim E. June 12, 2017
"Ron listen to my complaint. I had a previous roofer who didn't resolve the problem or discuss the problem. Ron listened, looked at the inside of my unit and went on the roof. He repaired the problem. Informed and showed me what the problem was and what he did to fix it. To date with the heavy rain I am not getting water in my unit."
Customer Satisfaction Survey June 12, 2017
"Mr Bolden is very knowledgeable and takes the time to explain any issues he finds. He also does it in a way that you can understand and he also explains why an issue occurred and what steps need to be taken to prevent an issue from occurring in the future."
June 12, 2017
"Tim has been working on our roof for several years and has resolved many of our problems. We are currently working to repair leaking around vents, so he has re-sealed all points of entry for our ductwork. He always explains what and why he does something and is great to work with."
June 12, 2017
"WOW!!! Raul did such a great job. Not only do the roofs & gutters look great, it was wonderful to receive such a detailed report when the service was completed. With photo evidence to back up the report. Nice job Raul and NIR Roof Care! I will be more than happy to recommend NIR Roof Care!"
Melanie R June 12, 2017