NIR Roof Care, Inc.® > Customer Satisfaction Survey

Customer Satisfaction Survey

Thank you for giving us your feedback! Your feedback will allow us to improve our service to you and also let us know what we are doing well!

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Did your Certified Roof Care Specialist (RCS) arrive to address your roof care needs as scheduled and on time?
- Yes
- No
Did your Roof Care Specialist check-in with you prior to going up on the roof?
- Yes
- No
Did your Roof Care Specialist check-out with you after completing his service on the roof?
- Yes
- No
If you answered YES to the above question; UPON COMPLETION, how satisfied were you with the explanation that you received from your Certified Roof Care Specialist?
Very Satisfied Somewhat Satisfied Not Satisfied
Additional Comments:
Regarding this most recent experience with NIR and your Certified Roof Care Specialist, was the quality of the customer service you received:
- Excellent
- Adequate
- Poor
My Certified Roof Care Specialist was very Knowledgeable and attentive to my questions and needs.
- Agree
- Disagree
My Certified Roof Care Specialist was polite and courteous.
- Agree
- Disagree
My Certified Roof Care Specialist arrived in uniform and well groomed.
- Yes
- No
Did your Certified Roof Care Specialist do anything that you would consider to be going "above and beyond" what's required?
- Yes
- No
If you answered YES to the above question; please describe what your RCS did that went above and beyond.
Do you feel that your Roof Care Plan is a good value for the price?
- Yes
- No
If you answered NO to the above question; Why do you feel that your Roof Care Plan is not a good value for the price and how can we make it a better value?
Did you have interaction with NIR's office staff (Brand Advisors, Regional Managers, Customer Service, or Finance)?
- Yes
- No
If you answered YES to the above question; How personable, professional, and able to handle your request was our office staff?
- Very
- Somewhat
- Not at all
Were you able to get a resolution during your first contact with the office staff at NIR Roof Care®?
- Yes
- No
If you answered NO to the above question, please provide additional details as to why your issue was not resolved:
Please provide any additional comments, concerns, or ways that you feel NIR Roof Care® can better serve you: